FAQ - Frequently Asked Questions

Are your 800 rates competitive?
We'll let you be the judge of that. At as low as 4.5 cents per minute, we think we're pretty competitive.

Does your service require a contractual agreement for any particular length of time?
No, subscriptions are on a month to month basis. If at any time you decide to cancel, we ask that you give us 30-days notice. 

Do you offer technical support?
Our technicians are available to assist you with any questions you may have.  We can help you understand the system you've purchased. Customize the system to meet your specific needs. Set up rotational voice mail for your group. Help you make recordings. Because we've written the code on our voice systems ourselves, we generally can make them do whatever you want, and are glad to take the time to do it.

How long can my recordings be?
As long as you like. The longest recording we currently know of is about an hour long.

How many outgoing fax documents can I have?
As many as you like. The main menu/greeting and each Ad-box can have it's own fax document. Each fax document can be as long as you like, however, we recommend not more than 15 pages.

How many telephone numbers will my system attempt to reach me at with the "Follow-me" call forwarding feature?
As many as you like.

Can I select my own call forwarding preferences?
Yes, and you can set both the time of day and days of the week you would like to get calls at a particular number. The same is true for Call Back and for Paging.

Can you help script my recordings and my outgoing fax documents?
Yes, we work with professional copywriters who can assist you in compiling a powerful outgoing presentation as well as professional-looking fax documents. The costs associated with these additional services are quoted on a individual basis, but are quite reasonable.

Can I use my existing 800/888 number?
Yes, we can make your existing toll-free number your FreedomVOICE system. In fact we can attach multiple 800/888 numbers to your system. There is a form that we have you fill out with information on your existing provider and we can then move the number over to your FreedomVOICE system.

How many inbound calls can my system handle?
The system is digital so we can actually take hundreds of calls simultaneously. This means you get the benefit of the marketing or advertising you're doing without interference from busy phone lines.

Can my associates duplicate my recordings and fax information to their own system?
Yes, we can automatically duplicate your entire system to another 800/888 number on a separate system allowing for streamlined, efficient duplication. In fact we will even personalize and load your outgoing fax for you on the new duplicated system.