ESA Quick-Start Setup Instructions
These instructions are designed to give you a "Quick Start" in setting up your ESA system, so that you can get started using ESA right away. You can print this document by first clicking in this frame, then choosing Print from your web browser. We recommend that you also access and print:

• ESA Greetings you can use to get up and running right away!
• ESA Incoming Call Path Diagram

If you'd like visual references, you might also want to download:

• ESA Quick Reference Layout Diagram
• ESA Complete Visual Instructions

Now Let's Get Started!
Call your ESA number, and press the * key. ESA will ask for your security code. Enter your temporary code "424242", then press the # key. You are now "inside" your ESA system. (Shortcut Hints: Press the * key at any time to back up one level. Press 0 to exit.)

Note that if you have optional ESA extensions attached to your main ESA phone number you must access the extensions first, before pressing * and entering your security code. To access an extension, c all your main ESA number. Enter "1" for the extensions menu, then the extensionnumber itself. Extensions are sequential 3-digit numbers beginning with 101; 101, 102, 103, etc. Once inside the extension, press *, then enter your temporary security code.

The following instructions start from the Main Lobby Menu (or Extension Lobby Menu, if applicable), so if necessary, press the * key as many times as necessary to get back to the Main Menu.

1. Change Your Password: From the Lobby Menu, Press 7, then 6.
2. Record Your ESA Greetings: Press 7, then 1. For now, use the Basic ESA Greetings we have on our web site.

The Following steps can be performed either by phone, or from our ESA Web Site. We recommend that you perform these steps on the phone first to familiarize yourself with the ESA Phone Setup. You can always review and modify your setup from the ESA Web Site later. 

1. Enter Your Phone Numbers where you want ESA to find you: Press 7, then 2, then "for office press 1, for home press 2," etc. Remember to use 1+area code+number, then the # key)
2. Instruct ESA to Forward Your Calls: Press 7, then 3. For now, send your calls to the number you are currently at and then press 1 to use the standard greeting. For example, to forward calls to your home number, press 7,3,3,1. (You can experiment with Find Me/Follow Me later.)
3. Turn Your Call Screening "ON" (Very Important): Press 7, then 3, then 8, then 1, then 1 to turn "ON".
4. Turn Your Whisper Call Waiting "ON": Press 7, then 3, then 8, then 2, then 1 to turn "ON".
5. Set Up Your Time Zone: Press 7, then 3, then 8, then 3, then the key for your time zone. 
6. If You Have a Pager: ESA will notify you when you receive a message, fax, or e-mail. To set up your pager, press 7, then 2, then 8, then 1 to turn on Pager Notification. Then press 3 to set up your pager number and PIN (remember 1+ Area Code + Number).

That's it...Your ESA System is Now Ready for Calls!

Find Me Setup
An alternative to forwarding calls to a single number, as described in Step 3 above, is to have ESA to find you among the phone numbers you entered above by enabling the Find Me option. There are two (2) steps to turning on Find Me. Step 1 tells ESA which phone numbers to find you at. Step 2 turns on the Find Me function. These steps are performed from within your ESA system. Remember that the following instructions start from the Main Lobby Menu, so if necessary, press the * key as many times as necessary to get back to the Main Menu. Enter your ESA system as described above. Then:

1. Perform the Find Me Setup by pressing 7, then 2, then 5. Follow the system instructions.
2. Forward your calls to the Find Me option by pressing 7, then 3, then 6.

Call Blasting
This feature works only in conjunction with Find Me. When enabled, Call Blasting calls all phone numbers in your Find Me Setup simultaneously, rather than sequentially. Use this feature if you want to reduce the hold time for your callers. Remember that this feature rings all numbers at the same time, and that the first phone that picks up the call, and actually presses "1" to accept the call, will be where the call is transferred. For example, if a client of yours calls, and your spouse picks up your home phone, hears ESA then hangs up, ESA does not consider that as an accepted call. Thus, ESA will continue to ring the other numbers until someone actually picks up a phone and accepts the call by pressing "1".

To enable Call Blasting, from the Main Lobby Menu press 7, then 3, then 8 then 4.

The Following Are Additional Instructions to Using ESA:

• When a voice message is waiting in your ESA Voice Mail Center, you can save it permanently for later reference, or for use for as a Voice-on-Demand (VOD) file. Press 1 to listen to the message, then 7 to pause, then 9 to create a VOD file. Enter a 3-digit file. Press 7 to unpause. The message will replay again and you can press 1 to save it, or 3 to delete it from your "in-basket." If you want callers to know that they can access the new VOD file from your Voice-on-Demand Center, you should update your Voice-on-Demand Greeting to reflect the new file. For example, "To hear more about Widget A, press 100. To hear more about Widget B, press 101." and so on. (Refer to the step in the above section that refers to ESA Greetings.)
• You can also create new VOD files from within your ESA system. Press 2 from the main menu inside your system to "Send or Broadcast Messages". Then press 2 to "Create a new message". ESA will then ask you to record a message. After doing so, you can press 1 to replay the message, 2 to cancel and retry, 5 to forward the message to others, or 6 to save the message as a VOD file. When you are satisfied with your recording, you should press 6 to save it. ESA will ask for a 3-digit file ID that she will save the message under. Enter the 3-digit ID (from 100-999). She will then say, "Working, saved." That's it! Don't forget to update your Voice on Demand Greeting to reflect the new file.
• When your ESA system receives fax documents, you can save them as permanent Fax-on-Demand (FOD) files. Press 3 to access your fax center and ESA will tell you the date, time and number of the first new fax. Hint: if you have multiple faxes waiting, you may have some trouble distinguishing between faxes. If this is the case, press 6 and ESA will tell you how many pages is in the fax. For example ESA will say, "4 Pages. Which page would you like to hear. Finish by pressing the # key," for a four page fax. Just press # since you now know how many pages the fax file is, and ESA will start telling you the fax number again). Now press 7 to pause, then 9 to create a fax file. Enter the appropriate 3 digit file ID. Then press 7 to unpause. The date, time and number of the fax will play again and you can press 1 to save it, or 3 to delete it from your "in-basket." Don't forget to update your Fax-on-Demand Greeting to reflect the new file if you want callers to know they can access the new FOD file.
• You can also use the internet to access ESA! You can log into your ESA system from the DataBasix web site at http://www.leadcommander.com. Click on our "ESA Users Login" link. Then, click on the "Complete ESA Web Instructions" link to obtain complete instructions for the ESA Web features. (Ignore the "How To Documents" link once inside your ESA Web Office, since these documents may be outdated.) Click on the "Login to ESA Now" link to access your ESA system. Enter your ESA number, without the area code (800/888/877) and without any hyphens or spaces, as your account number. Your password is the same security code you use to get into your ESA by phone.