TIP 5003

TOPIC: Greeting Considerations for both, Voice- and Fax-on-Demand Centers

Sometimes it can be advantageous to NOT list the available files in your Fax- and Voice-on-Demand centers. This would allow you to control your callers' activity in your Fax- and Voice-on-Demand centers through external means like advertising. For example, if you're a Realtor with many listings, all advertising you prepare for your properties could reference 3-digit "property codes", which are really your FOD and VOD file numbers. Callers interested in 123 Main Street would know from your signs or newspaper ads which fax document or voice file they should access when they call. Thus, your FOD and VOD greetings could contain within them something like, "...enter the 3-digit property code now...". This type of control can also prevent callers from becoming confused with too many choices.