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Simultaneous Calls - Your ESA Office is not restricted to any number of lines. Whether you receive one call or thirty, ESA handles them all. ESA sends you the calls you want, and sends the rest to your voice mail. Imagine fax broadcasting to 500 recipients while voice broadcasting to another 500, while you're on an eight-way conference call. At the same time, other callers are listening to your Audio Advertising, while yet others are leaving messages...and faxes are coming in...all at the same time...all on your one phone number!

Automatic Number Identification (ANI) - Not only does ESA "trap" every phone number calling in, it also logs the caller's activity while in your system. If you like, you can also view an incoming phone number before you take the call. And, unlike Caller ID systems that can prevent callers who have Caller ID Blocking from even getting through to you, ESA accepts ANY call, traps EVERY phone number, and does much, much more.

Fax-On-Demand Center (FOD) - Callers can access information about your products and services 24 hours a day, seven days a week, without you even answering the phone. Load up to 900 documents for your callers to download to their fax machines.

Voice-on-Demand Center (VOD) - Similar to Fax-on-Demand, enables you to pre-record 900 voice files which callers can listen to. Each message can be up to 10 minutes in length. Commonly Audio Voice Messaging, can also be used for "hidden" messages, allowing designated callers to hear a private message you have left for them.

Voice-and Fax-On-Demand Reports - Logs details of all calls into your FOD and VOD centers. Includes date, time, telephone and fax numbers, and which voice file(s) were listened to and fax(es) that were requested.

LeadCommander Interface - Know at a glance who to follow up with and what to follow up on. Sends FOD and VOD call details into our contact management software. Appends each call's activities to existing contacts' histories; and adds new contact records for new calls. Simply put, the most effective follow-up and hottest lead-generation available today.

Amazing Call Management Features

• Single Number Forwarding - ESA can forward all of your callers to a number that you can preset and change, which could be your office phone, home phone, cell phone, etc.
• "Find Me" Forwarding - If your schedule keeps you bouncing between locations, ESA can be set to sequentially dial unlimited numbers to find you.
• "Find Me" Blasting - ESA can dial your "find me" setup simultaneously if you choose, thus keeping the on-hold time of your callers to a minimum.
• "Follow Me" Forwarding - By time of day, day of the week, weekdays, weekends, or even special occasions, ESA can forward your calls to one number, to voice mail or to your find me feature. This allows you to preset your schedule months in advance.
• "Time Sensitive" Call Forwarding - ESA can be configured to ring a designated number for specified amount of time before sending the caller to voice mail or another number.
• Automatic Extension Dialing - If you have ESA forward your calls to another automated phone system, ESA can dial the extension number where you want your calls to ring.
• Privacy Call Forwarding - ESA can be set to require a password be entered upon accepting forwarded calls, to prevent others from taking your calls.
• Varying Musinc On Hold - When callers are on hold waiting for ESA to find you, they experience no "dead air," beeping, or repetitive music.
• Call Screening - Allows you to know who's calling before you accept the call. Callers are asked for their name before the call is sent to you. When you receive the call, ESA plays the caller's name and gives you the option to accept the call, send the call to voice mail or hear the telephone number of the caller.
• Do Not Disturb - When you don't want to take calls, ESA automatically forwards calls into voice mail.
• "Whisper" Call Waiting - Rather then a beep or click in your ear, ESA announces the name of the next caller, and only you hear it. Not only does this eliminate you being rude to your callers by excusing yourself to see who else is calling, this feature also enables you to handle multiple calls through ESA, and even add callers into a conference call.

ESA Greetings Will Maximize Your Potential

• Multiple Standard Greetings - You can pre-record up to three standard greetings, each up to 10 min. in length. Change from one to the another as needed, or have ESA interchange them automatically.
• "Unlimited" Custom Greetings - You can use voice files as greetings. Since you can maintain up to 900 voice files in your ESA system, you'll have plenty of custom greetings. Change greeting as needed, or have ESA interchange them automatically.
• "Time Sensitive" Greetings - ESA can be set to use different greetings depending upon time of day, day of the week, weekdays, weekends, or even special occasions. This enables you to provide your callers with exactly what they need to know or access in your ESA system, regardless of when they call.
• Personalized Unavailable Greeting - Lets callers know you are unavailable. Played when your ESA is set for "Do not Disturb", or when you've screened the call and elected to send the call to voice mail. As with your standard greetings, you can use custom voice files in place of your unavailable greeting.
• Greeting Bypass - When your callers reach ESA, you can permit them to bypass your opening greeting and immediately have ESA find you or take a message. This is great for extending "special" treatment to your good clients.

Advanced Voice Mail Center

• Know The Number of Each Caller - who enters your voice mail system even if they hang up or don't leave their number.
• Auto Call Return - When listening to your messages, push a single button to return a call, even if the caller hung up without leaving a phone number.
• Unlimited Message Capabilities - Your callers will never hear a "voice mail full" recording.
• Automatic 21 Day Storage - ESA saves your messages for a full 21 days, giving you time to complete your trip and return home before taking action.
• Permanent Message Storage - Save up to 900 messages as voice files, which can be used for Voice-on-Demand, future broadcasts, greetings, or simply to take a voice mail message from your current voice mail and keep it longer than 21 days.
• Message Forwarding - Forward a message to another ESA Office subscriber or group of subscribers.
• Voice Mail Paging - When a message is left in your voice mail center, ESA pages you with the caller's phone number and a code identifying it as a voice message. ESA will tell you if the message priority is urgent or standard. A special code tells you if the message was forwarded from another ESA user or if it was broadcast from a subscriber.
• Voice Broadcasting - Select or create a voice message and have ESA deliver that message to thousands of people worldwide. ESA will also broadcast messages internally to a list of other ESA subscribers at NO COST.

Your ESA Fax Center Does it All:

• Fax Center - Without any intervention from you, your one ESA number receives faxes automatically. People can fax directly to your ESA from any fax machine. When receiving faxes, ESA uses as many lines as needed, independently of any of your other fax lines and machines. And, remember, no busy signals.
• No Fax Number Limit - ESA will accept an unlimited number of incoming faxes.
• Date, Time and Fax Number Stamp - All faxes received contain this important information.
• Auto Fax Forwarding - ESA can automatically forward a fax directly to any fax machine. You can also call ESA at anytime and forward individual faxes anywhere in the world.
• Automatic 21 Day Storage - ESA saves your faxes for a full 21 days, giving you time to complete your trip and return home before taking action.
• Electronic Filing Cabinet for Fax Documents - Save up to 900 faxes as document files. These files can be used for Fax-on-Demand, future broadcasts or to take a fax from your fax center and keep it longer than 21 days.
• Faxes Read to You - ESA converts text to speech - ESA can READ faxes to you over the phone.
• Fax Forwarding to Other Users - Forward a copy of any fax received in your ESA Office to another ESA subscriber or group of subscribers at NO COST.
• Fax Paging - A special fax message code will tell you when someone faxes, forwards or broadcasts a document to your ESA Office. ESA also shows you the telephone number of the fax machine or ESA extension that sent the fax.
• Fax Broadcasting - Select a fax document and have ESA deliver that document to thousands of people worldwide. ESA can also broadcast faxes to a list of other ESA users at NO COST.
• Broadcast Lists - Create and maintain 900 broadcast lists, each list containing up to 900 telephone numbers. 810,000 number limit.
• Broadcast Status Report - ESA will create a report that shows the status of a broadcast so you know who received your broadcast.

Revolutionary E-mail Functionality:

• Receive E-Mail Without a Computer - You can get an ESA E-mail address on the Internet at no extra charge. That address would be (your name) @my-office.com, and you don't even need a computer.
• E-Mail Paging - When you receive E-mail, ESA will notify you through your pager with a special e-mail code.
• E-Mail Faxed to You - You can have ESA fax the e-mail message to you.
• E-Mail Read to You - If you aren't near a computer or a fax machine, ESA can READ your e-mail to you over the phone.
• Answer Your E-Mail Without a Computer - That's right! Answer your e-mail by talking to ESA over the phone. ESA will create an audio file of your response and send it back to the party who sent you the e-mail.

ESA Power Features:

• Custom Call Handling - ESA can be setup to perform different events depending upon the telephone number of the incoming caller. For example, if your mother calls, your ESA system can bypass your normal sequence and play a message telling your mother to hold temporarily while her call is being transferred directly to your private number.
• Custom Call Blocking - You can instruct ESA to automatically refuse calls from specified phone numbers.
• "Remind Me" Memos -ESA can be told hours or years in advance to page or call you to remind of you of important events. You'll never miss an important meeting or special occasion again.
• Multiple Call Function - During a single session with ESA, you may initiate or return as many calls as you like, with the option to return to ESA's main user menu to access other messages, send messages, or even change your ESA setup.
• Electronic Phone Book for 3,600 Phone Numbers - ESA is equipped with a phone book which can maintain up to 900 entries. Each entry can hold 4 telephone numbers. This feature enables you to have all important phone numbers with you wherever you go without having to carry anything.

True Conference Calling

• Conference Calling - Historically, conference calling has required scheduling and significant expense. With ESA you get:
• Outbound Conference Calls - Set up conference calls "on the fly" from ESA. Each conference call can connect up to 8 parties at one time.
• "Meet Me" Conference Calls - Schedule a conference call by telling the parties to call your ESA office at a certain date and time. As they arrive, each caller's name is whispered in your ear. Just push two buttons and let them into the conference. Each conference call can connect up to 8 parties at one time.
• Combine Inbound and Outbound Calls in a Single Conference Call - Connect up to 8 parties at one time - in any combination of inbound and outbound.
• Digitally Balanced Volume Levels - Enhances clarity of all voices on a conference call.

ESA Internet (Web) Access - You can access many powerful ESA features right from the Internet. (ESA does NOT route calls through the Internet, thereby maintains enhanced call quality.)

• Hear Voice Mail Messages Without a Telephone - You can listen to your voice mail messages using any web browser.
• View Your Faxes Without Using a Fax Machine - You can view your faxes using any web browser.
• Fax Forwarding to Other Users - You can instruct ESA to forward to others any faxes received in your ESA Office.
• Initiate Calls - Simply enter the phone number you're at, the phone number you want to connect to, then click "Connect".
• International Callback Via the Web - When you are in a country where traditional call-back is unavailable, ESA can accomplish the task and save you money. Just click on "Connect."
• Set Up Conference Calls - From the Internet, simply click on the phone numbers you want to add or drop from a call.
• "Real-Time" Accounting of All Calls - View your call history in "real time". Also review previous months' records.
• Manage Your Broadcast Lists Visually:.
• No Access Charges while in your ESA Office via the Internet, including retrieving messages!

Communications Convergence

• Web Page Call Me Feature - ESA's Call Me feature can be added to your own web page. Internet surfers can enter their phone number and your ESA system will call them automatically, without you having to do a thing!
• Web Page Fax Me Feature - ESA's Fax Me feature can be added to your own web page. From the Internet, surfers can select documents in your Fax-on-Demand Center and have them faxed directly to them!

Replaces Unwieldy Office Phone Systems

• Virtual Office PBX System - Use the ESA configuration setup available on the Internet to completely control your ESA Setup. Configure call paths, Find Me/Follow Me setups, messages you want callers to hear, the sequence of events you want callers to experience, and more.
• Optional Extensions - You can add up to 10 extensions to your ESA Office. Each is a "mini" ESA linked to your main ESA. Includes Multiple Greetings, Call Management, Call Screening, Whisper Call Waiting, Find/Follow Me, Voice Mail , Remind Me Memos, ANI, Electronic Phone Book, and Conference Calling.
• Automatic Call Distribution (ACD)- Incoming calls can be evenly distributed between extensions that you add to your ESA Office. Perfect for businesses employing "Up Systems" or "Floor Time".
• Timed ESA Extension Transfer - Forward callers to extensions that you add to your ESA Office, based on time. A great feature for transferring calls to the employee on call, another department, another branch office, a partner, etc.

Travel Wherever and Whenever You Want

• International Callback - Whether you travel or live outside the USA you can still keep in contact with all the features of ESA. Low international callback rates provide the most affordable means for international calling.
• Change Your International Callback Number as Needed - From any touch-tone phone or via the Internet you can direct ESA to call you at any phone number in most countries in the world.
• Selectable Time Zones - When you travel, your ESA Office maintains the time zone you select.
• Add a Callback Extension Recording to ESA - When you are in a hotel or business where a room number or extension number is necessary to receive a call, you can direct ESA to play the extension number announcement when the call arrives at the front desk or receptionist.
• Forward Calls to Anywhere in the World - ESA can forward your calls to almost any telephone in the world. Add to this international call-back and Internet access, and you are always in contact with ESA.
• Receive Calls From Anywhere in the World - An optional call-forwarding number allows callers to reach you through ESA from practically anywhere in the world.
• Multiple Language Prompts - ESA is equipped to speak to you in English or French.
• Low Cost "Card-Less" Calling Card Function - Use any touch tone phone in the continental US and call any location in the 48 states for only 14.9 cpm. This feature also allows international calls at low discounted rates. NO plastic cards to charge, NO 10-16 digit access codes to remember and NO surcharges.

More ESA Benefits

• Fraud Protection - Your ESA Office is security-protected by a 3- to-8-digit password that you create. Should anyone try to break the code, ESA knows the telephone number they called from, and after 3 attempts, blocks that number from calling your ESA Office again.
• True Phone Switch Integrity and Reliability - ESA is NOT a PC computer-based system, and doesn't require any hardware. Redundant Summa Four phone switches maintain communication integrity. With our Unix-based system and industry-acclaimed Tele-Script software, telecommunication experts take notice. Although no communication company will guarantee 100% connectivity, our proven track record since ESA's inception has been maintained at better than 99.82%.
• Single Number Access - Each ESA Office has a personal 800/888/877 number. Your callers have no PIN or code numbers to dial. All features are bundled together for you in one telephone number.
• 800/888 Number Transfer - If you already have an 800 or 888 telephone number that you want to use for your ESA Office, the Home Office will handle the necessary transferring details.
• Only 9.9cpm For Single Leg Calls to or from your ESA Office and only 5cpm additional for ESA to connect two parties together, using any phone in the continental US. (Billed in 6-second increments)
• Optional 9.9 cpm Long Distance Rate for Your Home and Office - Each ESA Office subscriber has the option to take advantage of a 9.9cpm interstate (intrastate savings are similar) long distance rate through Cable & Wireless. This rate is billed in 6 second increments - in effect 24 hours a day - every day of the year.
• Technical Support - If necessary, you can access technical support right from within your ESA system.
• Comprehensive User Guide - A step-by-step product guide is included with your subscription. You can also access additional materials from our web site on the Internet.
• An Instructional Video Series is available for purchase if you desire a visual manual.
• No Long-Term Contract - You are not bound to a long term contract when subscribing to ESA. Your subscription is a month to month agreement and can be terminated at the end of any given month, without incurring penalties.